Overview

At Atiqson Group, we specialize in exporting Pakistani beverages and grocery products to international markets. Due to the nature of consumable goods and international logistics, our refund and return policy is designed to be transparent, fair, and compliant with export standards.

1. General Policy Overview

All sales made through our website are considered final, except in cases where products are:

  • Damaged during transit
  • Incorrectly shipped
  • Defective at the time of delivery

Because our products include food and beverage items, returns are subject to strict conditions.

2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

  • The product received is damaged, leaking, or broken
  • You received an incorrect product
  • The shipment is incomplete compared to the confirmed order
  • The product is expired at the time of delivery

📌 Proof Required:
Customers must provide:

  • Clear photos or videos of the product
  • Original packaging
  • Shipping label and invoice

Claims must be submitted within 48 hours of delivery.

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or used consumable products
  • Products damaged due to improper storage after delivery
  • Delays caused by customs clearance or destination-country regulations
  • Change of mind or order cancellation after dispatch
  • Bulk or wholesale orders unless explicitly agreed in writing

4. Return Process

If your request is approved:

  1. Our team will review your claim
  2. You will receive instructions on the next steps
  3. In most cases, physical return of consumable goods is not required
  4. A replacement shipment or partial/full refund will be processed based on the case

5. Refund Method & Timeline

  • Approved refunds will be processed to the original payment method
  • Refund processing time: 7–14 business days
  • Bank or payment gateway delays may vary depending on country and provider

6. Shipping & Customs Responsibility

  • Atiqson Group is not responsible for delays, damages, or rejections caused by:
    • Customs inspections
    • Import restrictions
    • Incorrect customer-provided shipping details
  • Any additional customs duties, taxes, or clearance fees are the buyer’s responsibility

7. Order Cancellation Policy

  • Orders can be canceled only before dispatch
  • Once the order has been shipped, cancellation is not possible
  • Export documentation initiation marks the start of dispatch

8. Dispute Resolution

In case of disputes, we aim to resolve matters professionally and fairly. If a mutual resolution cannot be reached, the matter will be handled under applicable trade and export laws.

9. Contact Us

For refund or return-related queries, contact us at:

Atiqson Group
📧 Email: [info@atiqsongroup.com]

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